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The following information contains two sections: 1) Description of the IBM Internet Connection Service, including United States and Canada dial access numbers as of 12/15/94. 2) Agreement for IBM Global Network Access to Internet Services, the IBM Internet Connection Service provided by Advantis. You will not incur charges for use of the IBM Internet Connection Service until you have agreed to the terms of the agreement and its fee schedule and completed online registration and your trial access period. The fee schedule will be presented during registration. Currently, the trial access period is for 30 days or three hours of usage, whichever occurs first. If you have questions about using Registering or Use of the IBM Internet Connection Service please call 1-800-727-2222. IBM Internet Connection Service =============================== The IBM Global Network combines corporate networking expertise, Internet experience, technology leadership to bring you the IBM Internet Connection Service. IBM Internet Connection Service is designed to enhance your interaction with the Internet and help remove the complexities associated with this environment. The IBM Internet Connection Service is a comprehensive suite of access, applications, and services to get you on the road to the information superhighway. The IBM Internet Connection Service features: o Local dial access for low cost connectivity in the US and Canada o 800 dial service for users outside local calling areas o Up to 14,400 bps connectivity speeds for high speed access o TCP/IP connectivity with dynamic IP address assignment eliminating the need for you to pre-register an IP address o POP3 (Post Office Protocol 3) servers available to hold your mail while you are not connected o Default Gopher and World Wide Web(WWW) servers provided to help begin your journey on the net o News server which provides access in Internet news groups to follow your favorite subject, including discussion groups designed specifically for IBM Internet Connection users. o Premier customer support to assist you in setting up connectivity, navigating through the maze, and overall use of this service and the Internet. o Superior network management to provide timely access o Major credit cards accepted! The IBM Internet Connection Service is a comprehensive suite of services to get you on the road to the information superhighway. United States and Canada Dial-up access numbers as of 12/15/94. (These numbers are for Internet Access, not Automatic Internet registration. To register electronically, please use the phone number already defined in the Automatic Internet application.) At registration we will provide the best direct dial number from our current list. Canada Alberta: AB Calgary 403-266-4013 AB Edmonton 403-429-7125 British Columbia: BC Vancouver 604-683-3416 BC Victoria 604-380-2777 Manitoba: MB Winnipeg 204-956-4701 Nova Scotia: NS Halifax 902-492-8683 Ontario: ON London 519-667-2225 ON Ottawa 613-233-4360 ON Toronto 416-491-7112 Quebec: PQ Montreal 514-931-0180 PQ Quebec City 418-648-8684 Saskatchewan: SK Regina 306-525-4022 Canada fee 800 1-800-270-9667 United States Alabama: AL Birmingham 1-205-970-0958 AL Mobile 1-205-380-9237 Arizona: AZ Phoenix 1-602-395-0039 AZ Tucson 1-602-747-5849 Arkansas: AR Little Rock 1-501-376-1963 California: CA Costa Mesa 1-714-545-8867 CA Los Angeles 1-213-687-7247 CA Monterey 1-408-656-0522 CA Norwalk 1-310-864-6573 CA Palo Alto 1-415-856-0602 CA Riverside 1-909-341-0998 CA Sacramento 1-916-441-0141 CA San Diego 1-619-550-0442 CA San Francisco 1-415-979-0319 CA San Jose 1-408-451-9457 CA San Ramon 1-510-867-0544 CA Santa Cruz 1-408-464-0865 CA Stockton 1-209-478-2884 CA Woodland Hills 1-818-595-0018 Colorado: CO Boulder 1-303-442-6758 Connecticut CT Danbury 1-203-778-8373 CT Hartford 1-203-724-2302 CT Milford 1-203-876-1285 CT Norwalk 1-203-845-0623 CT Stamford 1-203-348-0021 Delaware: DE Wilmington 1-302-425-0116 Florida: FL Boca Raton 1-407-998-2650 FL Fort Lauderdale 1-305-771-1343 FL Jacksonville 1-904-565-2754 FL Miami 1-305-529-4700 FL Orlando 1-407-420-6876 FL Sarasota 1-813-362-9467 FL Tampa 1-813-877-1117 FL West PalmBeach 1-407-689-7329 Georgia: GA Atlanta 1-404-885-5580 Illinois: IL Chicago 1-312-245-0156 IL Moline 1-309-797-6874 IL Schaumburg 1-708-240-5715 IL Springfield 1-217-793-9788 Indiana: IN Indianapolis 1-317-464-0494 IN Fort Wayne 1-219-424-0670 IN South Bend 1-219-273-1104 Iowa: IA Des Moines 1-515-283-2561 Kentucky: KY Lexington 1-606-276-0875 KY Louisville 1-502-585-1120 Louisiana: LA New Orleans 1-504-524-8389 Maryland: MD Baltimore 1-410-332-4569 Massachusetts: MA Boston 1-617-247-6754 MA Springfield 1-413-827-8327 MA Worcester 1-508-770-1449 Michigan: MI Detroit 1-810-827-7240 MI Grand Rapids 1-616-285-1288 MI Kalamazoo 1-616-341-4749 Minnesota: MN Minneapolis 1-612-338-4862 Missouri: MO Kansas City 1-816-474-0330 MO ST. Louis 1-314-621-9290 Nebraska: NE Omaha 1-402-398-1591 New Jersey: NJ Cherry Hill 1-609-488-1919 NJ Paramus 1-201-265-0681 NJ Princeton 1-609-987-9155 NJ West Orange 1-201-325-8413 New York: NY Albany 1-518-436-9976 NY Buffalo 1-716-853-4221 NY Endicott 1-607-748-2411 NY Jericho 1-516-681-1576 NY New York 1-212-644-4153 NY Poughkeepsie 1-914-463-1103 NY Rochester 1-716-227-5090 NY Syracuse 1-315-448-1002 NY White Plains 1-914-448-0235 North Carolina: NC Charlotte 1-704-525-5036 NC Durham 1-919-558-9471 NC Winston Salem 1-910-722-9659 NC Raleigh 1-919-380-4300 Ohio: OH Akron 1-216-384-0701 OH Cincinnati 1-513-241-6693 OH Cleveland 1-216-771-0741 OH Columbus 1-614-621-0779 OH Dayton 1-513-224-4899 OH Toledo 1-419-255-6064 OH Youngston 1-216-747-0539 Oklahoma: OK Oklahoma City 1-405-232-9211 OK Tulsa 1-918-493-7479 Oregon: OR Portland 1-503-223-0904 Pennsylvania: PA Bethleham 1-610-954-7750 PA Harrisburg 1-717-730-8655 PA Philadelphia 1-215-564-5918 PA Pittsburgh 1-412-237-0831 PA Scranton 1-717-969-0338 PA York 1-717-854-0466 Rhode Island: RI Providence 1-401-421-4870 South Carolina: SC Columbia 1-803-252-1806 Tennessee: TN Kingsport 1-615-392-9812 TN Knoxville 1-615-525-2292 TN Memphis 1-901-680-9956 TN Nashville 1-615-256-1268 Texas: TX Austin 1-512-479-0155 TX Dallas 1-214-620-9180 TX Fort Worth 1-817-491-0218 TX Houston 1-713-993-7226 TX Lubbock 1-806-788-1936 TX San Antonio 1-210-229-1212 Utah: UT Salt Lake 1-801-530-0021 Virginia: VA Manassas 1-703-361-0018 VA Norfolk 1-804-624-8418 VA Richmond 1-804-644-5066 Washington: WA Seattle 1-206-382-0379 Washington DC: DC Washington 1-202-293-5076 West Virginia: WV Charleston 1-304-345-2161 Wisconsin: WI Madison 1-608-273-1443 WI Milwaukee 1-414-223-3003 Fee 800 1-800-933-3997 (These numbers are for Internet Access, not Automatic Internet registration. To register electronically, please use the phone number already defined in the Automatic Internet application.) At registration we will provide the best direct dial number from our current list. AGREEMENT FOR IBM GLOBAL NETWORK ACCESS TO INTERNET SERVICES This IBM Internet Connection Service ("Service") is being provided to you by your IBM Global Network local Service provider ("We" or "Us"). Depending upon your location, the terms and conditions written below may be supplemented or amended by the materials accompanying your OS/2 software package; this is the entire agreement ("Agreement"). Please consult these materials before proceeding, and read all pages of this Agreement. You are authorized to access and use this Service when you have completely filled in all the required registration information and indicated your concurrence with terms of this Service as described in the registration instructions. This Agreement and your registration information are the complete agreement between you and your IBM Global Network local Service provider regarding this Service and replace any prior oral or other communications between us. 1. Charges You will incur the charges when using this Service as specified in the Fee Schedule for IBM Global Network Access to Internet Services. We provide you the Fee Schedule upon your initial use during the Trial Access Period. During the Trial Access Period there will be no charges (except for "800" Number Dial Access surcharges) for the IBM Global Network Access to Internet Services. The Trial Access Period provides for 3 hours of dial connect time to the Service or 30 days whichever occurs first. We may, at our option, elect to accept your credit card for payment and acknowledgement that you wish to continue the Service after the Trial Access Period, in which case all charges that you incur for the use of the Service will be debited to the credit card number you provide to Us. Should this credit card number expire or should We otherwise be unable to debit valid charges to this credit card number, We may immediately and without notice withdraw your access to the Service. 2. Description Overview Under this Agreement We provide you dial access to and use of the "Service" for the specific purpose of enabling you to access the Internet and services available on the Internet. Dial Access Dial access is via telephone number(s) which We provide to you. When you use dial access you will incur a dial access charge. This charge is computed using a 35 second minimum and 1 second increments for each dial access. Access to Internet Service Description We provide only access to Internet. Each Internet provider owns, maintains, and supports its service. Availability of an Internet service is the responsibility of the Internet provider. We do not own or control all of the various facilities and communication lines through which access may be provided. Accordingly, We shall not be responsible for user/access security. However, We will assist in network security breach detection and identification and in establishing limited access when requested. Certain Internet services may contain language or pictures which some individuals may find offensive, inflammatory, or of an adult nature. Such contents are the sole responsibility of the Internet service provider. We do not endorse such materials and disclaim any and all liability for their contents. With regard to Internet services, you are responsible for: A. determining what services are available via the Internet; B. determining if an Internet service meets your requirements; C. obtaining from any Internet service provider user IDs in order to access their service; D. contacting any Internet service provider directly if you have problems with their service; E. having invoiced directly to you and paying Internet provider charges if any, associated with your usage of their service; F. abiding by the National Science Foundation network (NSFnet) Acceptable Use Policy and the Internet Acceptable Use Policy when accessing the NFSnet portion of the Internet; and G. obtaining and adhering to all other terms associated with usage of Internet or a specific Internet service or an intermediate provider's service which we use for access to the Internet. 3. Electronic Communications Each of us may communicate with the other by electronic means as described in this Agreement and its registration information. Each of us agrees to the following for all electronic communications: 1. a User Identification, contained in an electronic document, is legally sufficient to verify the sender's identity and the document's authenticity; 2. an electronic document that contains a User Identification, is a signed writing; and 3. an electronic document, or any computer printout of it, is an original when maintained in the normal course of business. 4. General Terms Each of us agrees that: 1. all information exchanged by both of us is nonconfidential. Section 9 of this Agreement describes our responsibilities for handling data and information you transmit over our network using the Service; 2. either party may terminate this Agreement, with or without cause, by giving notice to the other, in such case the Agreement will terminate at the end of the month; 3. any terms varying from this Agreement in any order, written or electronic communication from you are void; 4. neither of us grants the other any licenses under this Agreement; 5. neither party will bring a legal action more than two years after the cause of action arose; 6. if any provision of this Agreement is determined to be invalid, all other provisions shall remain in force; 7. all your rights and all our obligations are valid only in the country of your IBM Global Network local Service provider; and 8. the laws of the country in which your IBM Global Network local Service provider is located govern the Agreement. 5. Our Responsibilities We will: 1. provide you facilities for you to enter and maintain your registration information; 2. provide you a User Identification code to enable access to the Service; 3. send any electronic notice to you at the User Identification code We provide you; 4. provide you with a telephone number to enable you to connect to the Service; 5. provide you electronic or written notice if We change or terminate this Agreement, substantially alter the Service from its current description, increase Service charges, or change invoicing procedures. Such changes shall be effective immediately; and 6. provide access to the current Agreement and any succeeding Agreement, if applicable so that you may retrieve it or view it online. 6. Your Responsibilities You agree: 1. to keep current all registration information, using the facilities We provide, including your address and credit information; 2. that We may use your name, user identification and other identifying information in our service directory; 3. not to assign, or otherwise transfer, this Agreement or your rights under it, delegate your obligations, or resell the Service. Any attempt to do so is void; 4. that you are responsible for the results obtained from the use of the Service; 5. to obtain, install, and maintain suitable equipment and software as necessary to access the Service; 6. to obtain all required permissions if you use the Service to receive, download, display, distribute, or execute programs or perform other works; 7. to comply with all applicable laws, regulations, or conventions including those related to data privacy, international communications, and exportation of technical or personal data; 8. to give all required notices under this Agreement by calling 1-800-727-2222 anywhere in Canada and the U.S., see "Internet Access Support" for other countries; 9. to pay charges for all Service usage you incur by any means. Failure to promptly pay may result in withdrawal of your access to the Service; and 10. to provide Us with the requested identification when requesting password reset or in connection with other security related matters. 7. Warranty, Limitation of Liability, and Disclaimer We warrant that the Service that We provide under this Agreement conforms to its current description in this Agreement. If, at any time, you have any questions about or problems with the Service, please contact Customer Assistance. See "Internet Access Support" for the phone number in your country. If the Service is inoperable, We will attempt to fix the Service. For any claims whatsoever that you may have in connection with this Agreement, your sole and exclusive remedy against Us is to cancel the Service and We will refund any prepaid amounts for the Service. In no event are We liable for: 1. special, indirect, or consequential damages even if We have been advised of the possibility thereof including, but not limited to, lost profits, lost business revenue, or failure to realize expected savings, or 2. any claims against you by any other party. This Section 7 applies to all claims by you irrespective of the cause of action underlying your claim including, but not limited to: 1. breach of contract, even if in the nature of a breach of condition or a fundamental term or a fundamental breach, or 2. tort including, but not limited to negligence or misrepresentation. This paragraph does not apply to claims for personal injury or damage to real or tangible personal property caused by our negligence. Notwithstanding the foregoing, in no event are We liable for any damages arising from your failure to perform your responsibilities in connection with this Agreement, or arising from any cause beyond our control, including, but not limited to delay in the performance of our obligations or misuse of your Userids. EXCEPT AS SPECIFICALLY SET FORTH HEREIN, WE MAKE NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO OUR SERVICE OR THE SERVICE OF ANY OTHER SERVICE PROVIDER. FURTHER WE DISCLAIM ANY LIABILITY OR RESPONSIBILITY ARISING FROM ANY CLAIM THAT YOUR ACCESS OR USE OF THE SERVICE OR ANY OTHER PROVIDER'S SERVICE OR PRODUCTS INFRINGES ANY THIRD PARTY'S INTELLECTUAL PROPERTY RIGHTS. 8. Your Additional Rights You may have additional rights under certain laws (such as consumer laws) which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply, our exclusions or limitations may not apply to you. 9. Customer Transmitted Data We agree to respect the nature of your confidential information, including programs and data, transmitted electronically over our network while using the Service. However, We have no obligation of confidentiality relating to your information, including programs and data, which is not confidential. Information that is not confidential includes information which is: 1. either currently publicly available or becomes publicly available in the future; 2. rightfully received by either of us from a third party without any obligation of confidentiality; 3. already in our possession without an obligation of confidentiality; 4. independently developed by Us; 5. approved for disclosure by you; or 6. treated by you as nonconfidential. 7. in addition, any idea, concept, know-how, or technique which is developed or provided by either of us or jointly by both of us may (subject to applicable patents and copyrights) be freely used by either of us in any way we deem appropriate. We also have no liability for any disclosure of information that occurs as a result of our delivery of your information, at your direction and to a recipient you designate, when the delivery is made in the normal course of Service provision (for example, to an incorrect delivery address provided by you to Us). We may disclose information to the extent required by law. HANDLING OF YOUR INFORMATION You are responsible for selection and use of the security facilities and options that We provide. You are responsible to develop and maintain procedures (apart from the Service) to protect your information. You are responsible for backup and restoration of your information. For the purposes of operation and maintenance We may use, copy, display, store, and distribute internally your information. We agree not to reverse assemble or reverse compile your information. We do not guarantee that these procedures will prevent the loss of, alteration of, or improper access to, your information. You agree that access to your information will not prohibit or prevent Us from developing or marketing any service or product. For transmission carried over interexchange carriers' and local exchange carriers' facilities, We are not responsible for transmission errors, or corruption or security of data. 10. Service Availability and Access This Service is generally available daily, seven days a week, except for maintenance. Service maintenance generally takes place from 3 a.m. until 5 a.m. Eastern time in the U.S. on Sunday. In addition, the registration facilities are generally not available from 9 p.m. Saturday until 5 a.m. Eastern time in the U.S. on Sunday. However, We may at anytime without notice or liability restrict the use of the Service or limit its time of availability in order to perform maintenance activities. We also reserve the right to immediately withdraw the Service from you if, in our opinion, your use of the Service is disruptive, causes a malfunction of the Service, violates the terms of this Agreement or if we receive information that the Service or your use of the Service (or any part thereof) may violate any copyrights or other intellectual property rights of ours or of any third party. If you connect to the Service automatically, without manually entering your User Identification code, you must understand that anyone who has access to your computer can also gain access to the Service and could abuse your personal registration information. 11. Country Unique Terms The following terms are country amendments to the 'Agreement for IBM Global Network Access to Internet Services'. All terms not specifically modified or deleted by these amendments remain in effect. 11.1 United States Unique Terms These amendments apply for any use of the Service in the United States. Nonrecourse Notwithstanding anything to the contrary in this Agreement, you agree that recourse by you for satisfaction of claims of any nature against Advantis or any partner in Advantis arising in connection with the performance of this Agreement shall be limited solely to the property of Advantis and not to the nonpartnership property of any of the partners in Advantis or the partners' direct and indirect beneficial owners. Governing Law For all United States customers, the laws of the State of New York govern this Agreement. 11.2 Canadian Unique Terms: These amendments apply for any use of the Service in Canada. Governing Law For all Canadian customers, the laws of the Province of Ontario govern this Agreement.